In the logistics business, one of the key differentiators is the ability to keep customers notified about the status of their shipments in real time.
Widely used applications in the logistics sector are:
Fleet Management applications (Vehicle Tracking / Job Scheduling applications)
Warehousing solutions (Inventory and warehousing systems)
Field force automation applications (Proof of delivery systems, Sales agent applications)
Cross Function enterprise applications (Business Intelligence, Alerts, Workflow management)
To begin with Fleet Management Applications:
With mobile logistics solutions, one can track and manage on-time performance of deliveries in process and improve routing efficiencies for its Expedited Services customers. A key enabler is the ability to scan barcodes, providing more information transparency at all phases of the delivery cycle.
Some fleet units use what is known as passive monitoring, where black boxes are actually wired into trucks, and physically track the trucks using GPS. Other tracking devices like smartphones provide driver interaction with GPS tracking. These are ruggedized handheld units that not only provide GPS tracking of the fleet unit for purposes of the logistics of delivery, but that also incorporate applications like package scanning and signatures. The driver on a delivery route can talk to others over his mobile device with real-time information on what packages are and will be delivered.
The application allows drivers to receive scheduled stops for a route as well as to receive unscheduled stops during the course of a day. Each stop provides account, company, address and pickup instruction information and enables the field force staff/driver to scan packages as they are picked up or to provide comments if no packages are available for pickup
The application allows field force staff/ driver to scan packages as they are delivered and collect status, recipient name, signature, and comments for each stop. The collected information is provided to the central system for proof-of-delivery and package tracking purposes.
This Proof-of-Delivery Mobile Application provides seamless user experience, validating information, receiving dispatches, recording pick-ups, receiving alerts or notifications, and customer confirmation. The information collected in the field is integrated with billing, dispatch, and the customer service portal. Now, information is accurate and actionable for other employees and customers.
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